top of page
Frequently Asked Questions
-
How far in advance do I need to book an event?Balloon Décor 2 weeks Notice From Event Date $50.00 Rush Order Fee if Less Than 2 weeks Yard Cards Open Schedule $35.00 Same Day Order Fee 360 Booth Open Schedule $50 Same Day Order Fee
-
Can I buy all my supplies and JK Decor set it up?Our apologies, No, due to liability concerns we have to use our own supplies.
-
How do I secure my event date?Balloon Décor We need a deposit to book your preferred date. The deposit is half of the total amount due The remainder of the balance is due at least the day before the event. Yard Cards Full payment secures the date 360 Booth We need a deposit to book your preferred date. The deposit is half of the total amount due The remainder of the balance is due at least the day before the event. Please be advised until a deposit is received dates are not fully confirmed. We operate on a 1st come 1st serve basis. Meaning if two potential customers are both interested in one date. The potential customer that makes their correct deposit 1st will receive that confirmed date/time. Booking early is highly recommended. In addition, if the balance is not paid before the event date we reserve the right to not show up to your event and not return the deposit.
-
Who sets up and tears down the event decor?Balloon Décor Set up by JK Decor is included in the price. After your event, to pop, dissemble and clean up balloons there will be a $50 fee. Yard Cards Set up and and take down is done by JK Decor and is included in the price. 360 Booth Set up and and take down is done by JK Decor and is included in the price.
-
How much prep time before the event is needed?Balloon Décor At least 2 hours before your event starts. Please make sure the event location is opened and ready to be decorated. Yard Cards At least 2 hours before your event starts. Please make sure all mowing and lawn maintenance is done prior to the install date. 360 Booth At least 2 hours before your event starts. Please make sure the event location is opened and a 10x10 area is clear for the photo booth.
-
How can payments be made?Payment are made through your emailed invoice using a major card. We use a secure payment system that does not house any card information nor is your card information seen by JK Decor and JK Decor 360.
-
Are payment plans avalible?Balloon Décor Yes. Total amount due has to be a minimum of $300 Event has to be a minimum of 2 weeks from deposit date. Yard Cards Our Apologies, payment plans are not available for Yard Cards at this time. 360 Booth Yes. Event has to be a minimum of 2 weeks from deposit date.
-
Am I responsible for the rental items while they are at my event?Yes, Our Buyers Responsibility Policy states "Buyer is responsible for any lost, stolen or damaged rental equipment, and has to be replaced at wholesales price."
-
What locations do you cover?We cover the Columbus, Ohio and surrounding areas.
-
Is JK Decor and JK Decor 360 responsible for any damages during the event?JK Decor and JK Decor 360 is not responsible for any damages inside and outside of the event location. Please check with the event location about decorations and a 360 booth. It is the customers responsibility to inform JK Decor and JK Decor 360 of any event location outside decoration rules. If the customer is removing any decorations please adhere to the directions on how to safely remove them.
-
Is JK Decor and JK Decor 360 responsible for any injuries during the event?Balloon Décor No. Please do not place any mylar balloons next to electric wires/poles. Please do not have anyone playing or fighting around the equipment. Yard Cards No. Please do not play around or through any yard card displays. 360 Booth No. Please do not walk into or off the 360 Booth while it is in motion. Please be within 2 feet of your child(ren) around the photo booth at all times. Please do not let children touch anything in or on the photo booth that you do not want to pay full price for if broken. Please do not get on the photo booth when heavily intoxicated.
-
Can I change my balloon color once the invoice is sent?Yes, the balloon color can be changed after the invoice is sent with a $50 per balloon color change fee. Your deposit covers supplies and your balloon order is placed based upon the invoice. When you change the balloon color a new order has to be placed and invoice updated. This delays getting your new order on time and your new order may not arrive in time for your event, Please have your final colors chosen before a invoice is sent. $50 fee for each balloon color change after invoice is sent.
-
What Do I Need To Have/Confirm When Booking The 360 Booth?JK Decor 360 needs a 10X10 space for a safe environment. Please ensure the venue or event location has assessable WiFi.
-
If we do not keep the balloons after the event, who pops and cleans up the balloons?JK Decor can pop and clean up the balloons with venue tools (broom, dustpan) after your event for an additional $50.00. This is added into your invoice and included in the total amount due. If the balloons are attached to a rental frame, JK Decor will remove the balloons from the frame. This fee is called a strike fee and is a common practice in the balloon industry.
-
What If I need to cancel my Yard Card Installation?We ask that all cancelations be given a 48-hour notice prior to scheduled installation. Cancelations given less than 48-hours notice will incur a $50.00 restocking fee. Processing fees cannot be refunded.
bottom of page